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Frequently asked questions

Here are some of the most frequently asked questions here at Wintingo Online Casino:

Registration

Q: How do I open an account with Wintingo?

A: Opening a Wintingo account is easy, just follow these easy steps:

  1. Visit www.wintingocasino.com and click on the Sign Up Now button.
  2. This action will display the registration form.
  3. Enter the requested details, making sure to exclude any punctuation in the fields.
  4. Once you have created an account you may start playing.
  5. Please remember your password - you will need it later.

Please note: your password is case sensitive and has to be entered the same way each time you login.

Bonuses & Free Spins

Q: How do I receive my bonus?

A: We send you the best and most exciting bonuses on a daily basis. Keep checking your email inbox and text messages for the latest offers.

Q: What welcome bonus do I get at Wintingo?

A: This is our amazing welcome offer just for you:

  1. A 100% match bonus for each of your first 5 deposits, up to $/€100
  2. In total, you can look forward to getting up to $/€500 extra!
  3. After your first deposit you will get 2,500 Win\Win Loyalty Points and you can also claim your 50 Free Spins on Neon Reels™

Q: How do I claim Free Spins?

A: Just follow these easy steps below:

  1. Once you are logged in, click on the Account tab.
  2. In the Bonuses section, enter your Free Spins Bonus Code and then click Redeem Bonus.
  3. Your Free Spins will be credited automatically.
  4. Open the game and start playing.

Banking

Q: How do I make a deposit?

A: In order to deposit, your first step is to have a Real Money account:

  1. Click on the Bank button
  2. Choose your preferred payment method
  3. Fill in the deposit amount, press Deposit Now and follow the instructions.
  4. Easy as that!

Q: What payment methods do you accept?

A: We use the most trustworthy and fastest payment providers that are available in your country. Please contact our support staff if we have missed a provider that you are looking for, and we will do our best to try add this one to our list.

Q: Can I view my deposit history?

A: You can always check any past deposits made:

  1. Click on Account.
  2. Then, click the History tab and select Transaction. You will be able to view your transactional history.

Q: How can I withdraw my winnings?

A: In the case you want to cash out your winnings, simply follow the instructions provided below:

  1. Click on either the Bank or Account tab.
  2. Select one of the cashout methods for withdrawing your winnings and fill in the required information.
  3. Click on Submit to process your withdrawal.

Q: How long does it take to receive my winnings?

A: While we strive to process our withdrawals within 24 hours, based on the withdrawal method you have chosen, the processing time may vary.

Q: My deposit failed. What is wrong?

A: Double check that all the details are filled out properly. Make sure all the digits in the account number are correct. Make sure you are on the deposit page and that you are using one of our accepted cards. If all of this is correct try to reload the page or use another browser. Failed deposits are usually traced to your bank. Perhaps your card might be affected by limitations or possibly blocks regarding international and/or online payments. If the problem persists please contact our call centre and we will be more than happy to assist.

Security

Q: Is Wintingo secure?

A: Wintingo uses the best data security and encryption technology available in order to make sure that your private information is secure. This involves using 256-bit SSL encryption, secure servers and first tier firewalls in order to keep your information safe and confidential. For more information please click here.

Q: Are my credit card details kept safe?

A: You can use your credit card with total confidence. All debit/credit card details are stored on a secure server protected by the latest firewall systems.

Q: Where does Wintingo have their gaming license?

A: Wintingo holds its license with the Malta Gaming Authority (MGA) - a single independent, regulatory body responsible for the governance of all gaming activities in Malta, including online gaming.

Technology

Q: Games are slow. What’s wrong?

A: Ensure that you have the latest version of your browser installed as well as the latest Flash version. Ensure that your internet connection is not an issue. We suggest you close any background programmes as this might be draining your bandwidth.

Q: What do I do if I lost my username and password?

A: If you are having trouble logging into your Wintingo account and you have forgotten your password, please follow these simple steps:

  1. Go the Wintingo homepage and click on the Log In button (located at the top right corner of the home page).
  2. Click the "forgot my password" link and enter your email address and click Reset Password.
  3. You will receive an email with a link to change your password.
  4. Reset your password and enjoy.

Q: How do I change my password?

A:

  1. Log into your account
  2. Click on Account and in the Update Password section, enter your Current Password and your New Password.
  3. Click Update Password to reset your password

Responsibility:

Approved by:

Digimedia Ltd, of Villa Seminia 8, Sir Temi Zammit Avenue, Malta, is authorized and licensed by the Malta Gaming Authority (MGA). License numbers MGA/CL1/542/2008 and MGA/CL3/542/2008 were both issued on 16 June 2010. License number MGA/CL1/932/2013 was issued on 6 November 2014. Digimedia Ltd is the holding company of Seabrook Ltd of 3rd Floor, Heritage House, 235 Main Street Gibraltar.

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